Welcome to www.gelcatharsis.com (hereinafter referred to as the “Website”). In order to help you better understand our services and products, we have compiled some frequently asked questions and answers, which we hope will be helpful to you. If you have any other questions when using the Website, please feel free to contact us.

  1. How do I place an order?
    To place an order on the Website, please browse the products we offer, select the items you want to purchase, and follow the steps below:
    ● Add the product to the shopping cart.
    ● Click the shopping cart icon to view your shopping list.
    ● Click the “Checkout” button to enter the delivery information and payment method.
    ● Confirm the order and complete the payment.
  2. What payment methods are supported?
    We currently support a variety of payment methods, including but not limited to:
    ● Credit card (Visa, MasterCard, American Express)
    ● Debit card
    ● Online bank payment
    ● Third-party payment platform (such as PayPal)
    When checking out, you will see all available payment options.
  3. How do I check the status of my order?
    You can check the status of your order by:
    ●Log in to your account and check the “My Orders” section.
    ●Check the order confirmation email you received, which contains the order status and tracking information.
    If you do not receive a confirmation email or encounter other problems, please contact our customer service.
  4. Can I cancel or change my order?
    If your order has not been shipped, you can contact us to cancel or change the order. Please contact us as soon as possible to ensure that your request can be processed in a timely manner. Once the order enters the shipping status, you will need to follow our refund policy.
  5. How to apply for a refund?
    If you are not satisfied with the product you purchased, you can apply for a refund within 30 days of purchase. Please follow the steps below:
    ●Contact our customer service team with your order number and the reason for the refund.
    ●Return the product according to the instructions of customer service.
    Please refer to our refund policy for more details.
  6. Is there a warranty for the product?
    We provide a warranty for a certain period of time on most products. The specific warranty terms will be listed on the product page. The warranty generally covers manufacturing defects, but does not cover problems caused by normal use or accidental damage. For details on the warranty, please check the relevant product page or contact customer service.
  7. How do I handle technical issues I encounter during my purchase?
    If you encounter technical issues while browsing the website or making a purchase, please try the following solutions:
    ● Refresh the page and clear your browser cache.
    ● Try accessing the website using a different browser or device.
    ● Make sure your internet connection is stable.
    If the problem persists, please contact our support team for help.
  8. How do I contact our customer service team?
    Our customer service team is always at your service. You can contact us in the following ways:
    ● Email: [email protected]
    We are happy to answer any questions you may have!
  9. Other questions
    If you have any other questions, please feel free to contact us and we will work hard to provide you with a satisfactory solution.

Thank you for choosing www.gelcatharsis.com and look forward to providing you with quality products and services!