Thank you for choosing www.gelcatharsis.com! We want you to be happy with our silicone squeeze toys. However, if you are not satisfied with your purchase, our refund policy will help you to deal with it smoothly.

  1. Refund Policy
    ●Applicable Products: We accept refund requests for most products, except for the following: Custom products or special order items
    ○ Used or damaged items
    ○ Items that are beyond the refund request period (see Section 3)
  2. Refund Request Process
    If you wish to request a refund, please follow the steps below:
    ●Contact: Please contact our customer service by email or phone within 30 days of purchase.
    ●Provide information: Please include your order number, purchase date, and reason for refund in your request.
    ●Returning items: If your refund request is approved, you will need to return the original packaging and all accessories. The return address will be provided to you via email.
  3. Refund Processing Time
    Once we receive the returned item, we will process your refund request and send you a confirmation within 5 business days. Once a refund request is approved, the refund amount will be refunded to your original payment method, which may take additional time to appear in your account.
  4. Shipping Policy
    ● If the return is due to a problem with the product itself (such as damage or defect), the shipping cost will be borne by us.
    ● If you request a refund for other reasons, the return shipping cost will be borne by you unless otherwise stated.
  5. Changes and Cancellations
    If you want to change or cancel your order before it is shipped, please contact us as soon as possible. We can process order changes and cancellation requests before shipping, but once the order is shipped, you will need to follow the refund request process.

We are committed to providing you with quality products and services, and hope that your shopping experience at www.gelcatharsis.com is pleasant and satisfactory! Thank you for your understanding and support.